Shipping & Returns Policy
Thank you for choosing Iboga Botanicals. We take pride in delivering premium ethnobotanical specimens to researchers, collectors, and enthusiasts worldwide. Please read our shipping and returns guidelines carefully before placing your order.
1. International & Domestic Shipping
We ship our products globally from our hub in Deido, Douala, Cameroon. Because we operate 24/7, our team processes and packs orders continuously to ensure fast dispatch.
- Order Processing: We prepare and ship all orders within 1 to 2 business days after confirming payment.
- Discreet Packaging: We pack every order in secure, plain, and durable packaging to protect your privacy and ensure the safe transit of your botanical specimens.
- Tracking Numbers: We provide a tracking number via email as soon as your package ships, allowing you to monitor its journey in real time.
2. Legal Responsibility and Customs Clearance
Because Tabernanthe iboga is a rare and culturally significant botanical, import regulations vary significantly by country.
- Customer Responsibility: You hold the sole responsibility to research and understand the import laws, regulations, and customs restrictions of your home country before purchasing. By placing an order, you confirm that importing these botanical specimens is legal in your jurisdiction.
- Customs Delays: We fill out all customs declarations accurately. However, we do not control international customs checkpoints. We do not hold liability for delays caused by foreign customs inspections or border holds.
- Seizures and Confiscations: If local customs authorities seize or destroy a package because the item is restricted or prohibited in your country, Iboga Botanicals cannot issue a refund or a replacement shipment.
3. Returns and Refunds Policy
Due to the delicate biological nature of raw ethnobotanicals and international import regulations, we enforce a strict return policy.
- All Sales Are Final: We do not accept returns or exchanges for change-of-mind purchases once a package leaves our facility. This policy ensures that all botanical stock remains untampered and completely pure for our customers.
- Damaged or Incorrect Orders: If you receive an incorrect item or if your package arrives physically damaged, please contact us within 72 hours of delivery. Email our management team at ibogabotanicalsmanager@gmail.com with your order number and clear photographic evidence. We will review your case immediately to arrange a replacement or store credit.
4. Need Assistance?
If you have questions about a specific shipping route, transit times, or an existing order, our customer support team remains always open to assist you.
- WhatsApp: +237 674 959 565
- Email: ibogabotanicalsmanager@gmail.com